Shipping Policy
At DeskifyPro, we strive to provide our customers with fast, reliable, and affordable shipping options. Here’s everything you need to know about our shipping process:
- Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Rates: We offer flat-rate shipping for domestic orders, with rates calculated at checkout. International shipping rates are determined by the shipping destination.
- Shipping Methods: We partner with trusted carriers to ensure your products arrive in a timely manner. Shipping methods include standard and expedited options. Delivery time varies depending on your location and the shipping method selected at checkout.
- Domestic Shipping: Estimated delivery time is 5-7 business days.
- International Shipping: Estimated delivery time is 7-21 business days depending on the destination country.
- Order Tracking: Once your order has shipped, you will receive a tracking number via email, allowing you to track your order until it arrives at your doorstep.
- Shipping Delays: Please note that shipping times may be affected by holidays, weather conditions, or unforeseen circumstances beyond our control. We recommend ordering in advance to avoid delays during peak seasons.
Returns & Refunds Policy
Your satisfaction is our top priority at DeskifyPro. If you’re not completely happy with your purchase, we’re here to help.
- Return Window: You have 30 days from the date of delivery to return your product for a full refund or exchange.
- Eligibility for Return: To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Certain items, like personalized or final sale products, may not be eligible for return.
- How to Return:
- Contact our customer support team at support@deskifypro.shop to initiate your return. Please include your order number and a brief explanation of why you wish to return the item.
- Once your return request is approved, we will provide you with a return shipping label. Customers are responsible for return shipping costs unless the item is defective or damaged.
- Once we receive the returned item and verify its condition, we will process your refund to the original payment method within 5-7 business days.
- Damaged or Defective Items: If you received a damaged or defective item, please reach out to our support team immediately. We will cover the cost of return shipping and offer a full refund or exchange.
- Exchanges: If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired product once your return is processed.
Non-Returnable Items
For health and hygiene reasons, certain products, including opened or used office supplies, may not be eligible for return. If you’re unsure about whether your item qualifies for a return, don’t hesitate to reach out to us.
Refunds
Refunds will be processed to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Need Help?
If you have any questions about our shipping or returns process, please don’t hesitate to reach out to our customer service team at support@deskifypro.shop. We’re here to help and ensure your experience is smooth and hassle-free!